I just brought an LG SK1 sound bar for my LG TV and when it arrived it didn’t come with an optical lead! Surely when the only two options are Bluetooth with newer TVs and optical for the slightly older ones like I have you would of thought they would of supplied you with an optical lead.
So out I went to John Lewis to buy one. I got back and connected it up! Or so I thought I had done it all properly. I couldn’t work out what I was doing wrong so I phoned up LG customer support and went through all the options on the phone with him.
Nothing was working, he asked his boss and the reply was… have you taken the caps off the lead!!
OMG! I did not know there were two tiny caps on the end of the lead, nothing was written on the box nor was there any leaflet in the box for the lead telling me there were any caps on the ends to be removed.. For all the technical problems I thought I was having it’s down to… simple not taking all the packaging off!
I had to turn off the built in speakers on the TV, but at least I got better sound quality for watching movies and such.