I had used the free version of Sophos Home for my anti-virus protection on my Mac Book for a long time now. However, I was having problems with the software for the last few months. The Sophos icon on the top bar which is normally white was red, so I tried a few different things to try to fix it. Then I went to uninstall to reinstall, aww bugger. It won’t reinstall properly.
It started to say, create an account, but I already had an account. Onto customer services, they wouldn’t help. They were slow to respond, I felt impatient and was starting to get cranky! Instead of checking the server for my account or sorting out the server-side issue which appeared to be the case. It just felt like customer discrimination between those that pay and those that don’t. Some guy called Rashmi kept saying he couldn’t help me. This was going downhill fast.So, I removed Sophos altogether and installed Avast. Let’s see how we get on with this one.